errors and unable to make videos in rush

[Hyuin]

Have been paying the premium price for 5 years for adobe creative software. Why is there not an update to correct this issue ?! I cannot upload videos to rush and it will not allow any new videos to upload- every time I receive an error message that the videos are invalid- along with a multitude of other issues like crashing and inability to make longer videos / this is the way to lose customers ! How do I get a refund for the months that I have not been able to utilize the app ? I see people trying to ask the same question in the community page and no one has a response or answer for them. -                   - I appreciate the help and response from the team at adobe  - hope  everyone is doing well and Inspired by the future / 

[Kevin-Monahan]

Hey there, @Hyuin,

Thanks for the message and welcome to the community. Can you give us more information about your computer or device and the media you are editing? I hope we can help you.

Thanks,
Kevin

[Hyuin]

Please delete my original message / rush no longer will upload videos from apple - I have paid the premium subscription price for 5 years at 59 a month - it is no longer worth the money since premier rush is not compatible with new apple video recordings. I tried to delete the message and there is no option / please delete my original post ?!!!!! Thank you so much.  

[Kevin-Monahan]

Try turning off spatial audio in the camera settings of your iOS device. You can also try Project Violet on the app store, a free new app in Beta that supports all the new footage. Hope the info helps, @Hyuin.

Thanks,
Kevin