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Export and rendern is not working.

New Here ,
Jan 28, 2024 Jan 28, 2024

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Hello, I spend a lot of time time on my holiday video.
And now I cannot export it. Rendern is a problem as well. Often it crash before it's working. Now it's like this: 

ready for export

I click on export > notification: storage close to be full > I click on continue export and then on release > notification: error with export. Export in camera roll not possible. Try later again. 

I tried two days now. Made a software update to IOS 17.3 with my IPhone 14 Pro. 

The video is 5,30 GB my free storage on the phone 62 GB and meanwhile I deleted all my other videos in the app premiere rush. 


what can I do? 

please help me. 

TOPICS
Crash , Export , Freeze or hang , Import

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correct answers 1 Pinned Reply

Adobe Employee , Jan 30, 2024 Jan 30, 2024

Hello, @Eva35082419iwfx.

Thanks for the added info. I have exactly the same setup and did a test export of a short HD project. I had no trouble, but I have an older device, an iPhone XS Max.

 

I have heard of other iPhone 14/15 Pro and iPad Pro users having trouble where I am not seeing it. I reported this to the product team, but they have yet to reproduce any bugs related to the device. I will keep reminding them to test more because I feel it may be device related.

 

I apologize that I have n

...

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Adobe Employee ,
Jan 29, 2024 Jan 29, 2024

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Hi @Eva35082419iwfx,

I am so sorry for this negative experience. Have you tried updating Rush? The former version had these problems. Let me know if updating helps.

 

Take Care,
Kevin

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New Here ,
Jan 30, 2024 Jan 30, 2024

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Hey Kevin, thanks for answering. My Version is 2.9 (1). There is no update available for rush in my App Store. Where can in update it, if it's not shown there? Thank you so much! 

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Adobe Employee ,
Jan 30, 2024 Jan 30, 2024

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Hello, @Eva35082419iwfx.

Thanks for the added info. I have exactly the same setup and did a test export of a short HD project. I had no trouble, but I have an older device, an iPhone XS Max.

 

I have heard of other iPhone 14/15 Pro and iPad Pro users having trouble where I am not seeing it. I reported this to the product team, but they have yet to reproduce any bugs related to the device. I will keep reminding them to test more because I feel it may be device related.

 

I apologize that I have no solutions for your current issue. Let me know if there is anything you have not told me yet about your project, such as, the media you are using (Is it 4K H.264 shot on your phone, for example?) or if you have any oversized graphics or photos added to the sequence. Please also let me know about the duration of the sequence. I hope we can help you here.

 

Thanks,
Kevin

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