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Export crashes at 62%

New Here ,
Jan 07, 2024 Jan 07, 2024

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I've tried restarting phone, duplicating the project, deleting titles, changing all the slomo shots to regular speed, exporting at a lower resolution, updating creative cloud on my desktop but I cannon get this movie to export. I've done four similar projects and had no trouble in the past. I'm out of ideas... what is going wrong??

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Crash , Export

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correct answers 1 Pinned Reply

Adobe Employee , Jan 10, 2024 Jan 10, 2024

Hi Ryan34644948ftl9!

Sorry to hear that. Are you getting any error codes or messages when it crashes? Which device are you using for Premiere Rush? What's the source of the media files that you're editing?

Let us know. Happy to help.

 

Thanks,

KR

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Adobe Employee ,
Jan 10, 2024 Jan 10, 2024

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Hi Ryan34644948ftl9!

Sorry to hear that. Are you getting any error codes or messages when it crashes? Which device are you using for Premiere Rush? What's the source of the media files that you're editing?

Let us know. Happy to help.

 

Thanks,

KR

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New Here ,
Jan 11, 2024 Jan 11, 2024

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No error codes upon crash, screen just goes black for a few seconds and
then takes me back to the screen with all my projects listed. All it says
is "Some error occurred, please try again".

I'm using a Samsung S20FE and all the media was captured on the same
device.

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Adobe Employee ,
Jan 24, 2024 Jan 24, 2024

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Do you have any effects or titles in the project? Could you try turning off your internet and see if that helps? 


^KR

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