Export in 4 k

[Hagglof65]

I subscribe on pro version but i cant export in 4 k. Why

[Kevin-Monahan]

Hi @Hagglof65,

Thanks for the question. Is this a 4K sequence? Was the first clip you added to the sequence of a lesser resolution? That is what usually determines a 4K sequence. Let us know.

Thanks,

Kevin

[Hagglof65]

Hi! Thanks for the answers, my problem is that even tough i subscribe on premium i still get the message to upgrade to premium and its not possible to export in 4K

 Krister 

[Kevin-Monahan]

That's weird, @Hagglof65.

Perhaps signing out and then signing back in could work. Otherwise, please contact assisted support.

To contact Adobe Customer Service, do the following: 

1. Make sure to sign in to your Adobe account. Allow popups and cookies on your browser. You may be unable to see the chat window using a VPN. 
2. Click here: https://helpx.adobe.com/contact.html?rghtup=autoOpen. This will automatically open the chat window. 
3. Type "Agent" in the chat box to be connected to a live agent. 
4. When you get an agent, ask to be connected to the video queue. These agents are specially trained to handle digital video and audio issues.

I hope they can help you. Let us know what they say so that the community can stay informed and help others having trouble with the same issue. Sorry for the hassle.

Thanks,
Kevin