• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

Export in 4 k

New Here ,
Feb 25, 2024 Feb 25, 2024

Copy link to clipboard

Copied

I subscribe on pro version but i cant export in 4 k. Why

TOPICS
Export , Mobile version

Views

57

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Feb 26, 2024 Feb 26, 2024

Hi @Hagglof65,

Thanks for the question. Is this a 4K sequence? Was the first clip you added to the sequence of a lesser resolution? That is what usually determines a 4K sequence. Let us know.

 

Thanks,

Kevin

Votes

Translate

Translate
Adobe Employee ,
Feb 26, 2024 Feb 26, 2024

Copy link to clipboard

Copied

Hi @Hagglof65,

Thanks for the question. Is this a 4K sequence? Was the first clip you added to the sequence of a lesser resolution? That is what usually determines a 4K sequence. Let us know.

 

Thanks,

Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 27, 2024 Feb 27, 2024

Copy link to clipboard

Copied

Hi! Thanks for the answers, my problem is that even tough i subscribe on premium i still get the message to upgrade to premium and its not possible to export in 4K

 Krister 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 29, 2024 Feb 29, 2024

Copy link to clipboard

Copied

LATEST

That's weird, @Hagglof65.

Perhaps signing out and then signing back in could work. Otherwise, please contact assisted support.

 

To contact Adobe Customer Service, do the following: 

  1. Make sure to sign in to your Adobe account. Allow popups and cookies on your browser. You may be unable to see the chat window using a VPN. 
  2. Click here: https://helpx.adobe.com/contact.html?rghtup=autoOpen. This will automatically open the chat window. 
  3. Type "Agent" in the chat box to be connected to a live agent. 
  4. When you get an agent, ask to be connected to the video queue. These agents are specially trained to handle digital video and audio issues.

 

I hope they can help you. Let us know what they say so that the community can stay informed and help others having trouble with the same issue. Sorry for the hassle.

 

Thanks,
Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines