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New Here ,
Sep 26, 2023 Sep 26, 2023

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Why can I not export on premium after I paid for my subscription?

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correct answers 1 Pinned Reply

Adobe Employee , Sep 26, 2023 Sep 26, 2023

Hi @Chiefhollywood ,

We're sorry to hear that you're having trouble exporting videos on Premiere Rush even after upgrading to a paid plan. Here are some steps you can take to troubleshoot the issue:

  • Make sure that you are signed in to your Adobe account on all devices where you are using Premiere Rush.
  • Sign out from Creative Cloud, then sign back in.
  • Check that your subscription is active and up-to-date by going to the Manage Account page on Adobe.com.
  • Ensure that you have a stable internet con
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Adobe Employee ,
Sep 26, 2023 Sep 26, 2023

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We're sorry to hear that you're having trouble exporting videos on Premiere Rush even after upgrading to a paid plan. Here are some steps you can take to troubleshoot the issue:

  • Make sure that you are signed in to your Adobe account on all devices where you are using Premiere Rush.
  • Check that your subscription is active and up-to-date by going to the Manage Account page on Adobe.com.
  • Ensure that you have a stable internet connection while exporting your videos.
  • Try clearing your cache and restarting the app.
  • If you are still experiencing issues, please contact Adobe Support for further assistance.

    We hope this helps you resolve the issue and get back to creating and exporting your videos on Premiere Rush.


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Adobe Employee ,
Sep 26, 2023 Sep 26, 2023

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Hi @Chiefhollywood ,

We're sorry to hear that you're having trouble exporting videos on Premiere Rush even after upgrading to a paid plan. Here are some steps you can take to troubleshoot the issue:

  • Make sure that you are signed in to your Adobe account on all devices where you are using Premiere Rush.
  • Sign out from Creative Cloud, then sign back in.
  • Check that your subscription is active and up-to-date by going to the Manage Account page on Adobe.com.
  • Ensure that you have a stable internet connection while exporting your videos.
  • If you are still experiencing issues, please contact Adobe Support for further assistance: https://helpx.adobe.com/contact.html. The chat pod is in the lower-right.

     

    We hope this helps you resolve the issue and get back to creating and exporting your videos on Premiere Rush.


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