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2

Export

Community Beginner ,
Feb 24, 2024 Feb 24, 2024

I'm not able to export in 4K 

I have a iPad Pro 

 

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correct answers 1 Correct answer

Adobe Employee , Feb 24, 2024 Feb 24, 2024

Hi @Feliphe35670063cgra,

Thanks for the screenshots. Is this a 4K sequence? Was the first clip you added to the sequence a 4K clip or an HD clip? Let me know.

 

Thanks,

Kevin

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correct answers 1 Pinned Reply

Adobe Employee , Feb 24, 2024 Feb 24, 2024

Hey @Feliphe35670063cgra,

Thanks for the question. What happens when you try to export? Are you seeing any warning dialog boxes? Have you tried updating iOS and your version of Rush? Let us know what happens when you try that. Sorry for the frustration.

 

Thanks,
Kevin

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Adobe Employee ,
Feb 24, 2024 Feb 24, 2024

Hey @Feliphe35670063cgra,

Thanks for the question. What happens when you try to export? Are you seeing any warning dialog boxes? Have you tried updating iOS and your version of Rush? Let us know what happens when you try that. Sorry for the frustration.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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Community Beginner ,
Feb 24, 2024 Feb 24, 2024

 doesn't have the option In 4k

IMG_0038.jpegIMG_0038.png

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Adobe Employee ,
Feb 24, 2024 Feb 24, 2024

Hi @Feliphe35670063cgra,

Thanks for the screenshots. Is this a 4K sequence? Was the first clip you added to the sequence a 4K clip or an HD clip? Let me know.

 

Thanks,

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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Community Beginner ,
Feb 24, 2024 Feb 24, 2024

All 4k

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Adobe Employee ,
Feb 26, 2024 Feb 26, 2024
LATEST

That's rather strange. Where did this footage originate? From the iPad? Have you tried resetting preferences or deleting the media cache? That might help. Let me know if you need help with that.

 

Thanks,

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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