Files not syncing, which means my Rush video files have a red exclamation mark

[Adomas29979459rd0y]

Please help!

It says 'syncing' in the creative cloud forever and then after about 30 minutes, says fail to sync. If I stop it and press pause and play again, it says it's fully synced but then lots of my videos of Rush are missing files, so it hasn't worked. 

[Kevin-Monahan · Accepted solution]

Hello @Adomas29979459rd0y,

Welcome to the Rush community. I am Kevin, a moderator in this user-to-user forum. Sync via Creative Cloud was removed on Feb. 1, 2024. I am sorry if you weren't aware of that feature removal. Sync will still exist for our enterprise and educational users until later this year. I apologize for the frustration.

Take Care,
Kevin