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Files taking up too much storage - I cannot export now

New Here ,
Jul 31, 2021 Jul 31, 2021

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I'm working on a video for my youtube channel since a week, while editing the video the app keep crashing but still I keep the patience and work on different projects to complete the video.

Now comes the worst thing I had experienced, while exporting it crash again and it keep taking the storage in my Ipad air. Now I'm not able to export the video I'm working since a week. Well FYI I'm exporting in 4K.

Then I seach online and find out that I can sync my project and then can export it from laptop. First I sync my project and then when I install the software in my laptop and sign in with the same account then I experienced the second worst thing. It says that I need to buy this product again on my laptop now.

Is it my fault if your app is not working properly on my iPad Air? I trust on you and now you want me to spend more money to buy it for laptop. What is the assurance that it will work fine on laptop?

I'm also attaching the log files.

I hope you will solve my issue and reply to me ASAP.

TOPICS
Crash , Export , Mobile version

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correct answers 1 Pinned Reply

Adobe Employee , Aug 02, 2021 Aug 02, 2021

Hi Pankaj!

Really sorry to hear that. I'm assuming you're having Premiere Rush mobile-only plan, which lets you access only on mobile devices. For more details, you can refer to this article: https://helpx.adobe.com/premiere-rush/kb/starter-paid-rush-upgrade.html

  • Are you getting any error codes or messages when it crashed? 
  • What type of media files do you have?
  • Do you have any effects or titles added to the project?

 

Let us know.

Thanks,

Kartika

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Adobe Employee ,
Aug 02, 2021 Aug 02, 2021

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Hi Pankaj!

Really sorry to hear that. I'm assuming you're having Premiere Rush mobile-only plan, which lets you access only on mobile devices. For more details, you can refer to this article: https://helpx.adobe.com/premiere-rush/kb/starter-paid-rush-upgrade.html

  • Are you getting any error codes or messages when it crashed? 
  • What type of media files do you have?
  • Do you have any effects or titles added to the project?

 

Let us know.

Thanks,

Kartika

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New Here ,
Aug 03, 2021 Aug 03, 2021

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I have added the logs of the App I guess it can help you better.
1. I didn't get any error code it just crash while exporting.
2. I'm using 4K Videos and MP3 files
3. Yes I used the effects and titles as well.

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