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Footage has big green block across it

New Here ,
Jul 31, 2024 Jul 31, 2024

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LeeProbert_0-1722448898549.png

All my edited footage looks like this now. I tried turning off hardware acceleration and it made no difference. And yes, I emptied the cache too.

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Desktop version , Hardware or GPU

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correct answers 1 Pinned Reply

Adobe Employee , Jul 31, 2024 Jul 31, 2024

Hi Lee Probert!

Sorry about the trouble. Is there an update available for your GPU driver? Does it happen with a specific file? 

 

Let us know. 

Thanks,

KR

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Adobe Employee ,
Jul 31, 2024 Jul 31, 2024

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Hi Lee Probert!

Sorry about the trouble. Is there an update available for your GPU driver? Does it happen with a specific file? 

 

Let us know. 

Thanks,

KR

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New Here ,
Aug 01, 2024 Aug 01, 2024

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For anybody else facing this, the footage was captured using Windows 10 Capture facility (the windows-G shortcut) - I had to run it through Adobe Media Encoder to fix the issue. Make sure to use the same file name to replace the footage you've already edited.

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