• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

Freezing since announcement for discontinued sync service

Community Beginner ,
Jan 05, 2024 Jan 05, 2024

Copy link to clipboard

Copied

Ever since the notice that Adobe is discontinuing synced project support, my app is stuttering and freezing up and can't play smoothly. Can we please fix this??

TOPICS
Freeze or hang

Views

125

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 05, 2024 Jan 05, 2024

Copy link to clipboard

Copied

Hey there, @TAKE2EDITOR,

That's rather weird. Can we get specs on your system/device and media?  Any other details about the sequence that you can share?  Let us know!

 

Thanks,

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 13, 2024 Jan 13, 2024

Copy link to clipboard

Copied

I'm on iPhone 12 and I have been editing social media videos on my phone for over a year and no lagging or staggering, but since this warning popped up, it's staggering at every cut. It's unbarable. Yes I deleted and installed the app. It's better but still staggering. Nothing peculiar or special about my media. Usually a selfie video recorded on my phone 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 15, 2024 Jan 15, 2024

Copy link to clipboard

Copied

Does this sound like your issue? https://community.adobe.com/t5/premiere-rush-discussions/performance-last-update-ios-17-1-2-new-rush.... If so, the team is aware of the problem. If not, also let me know.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 16, 2024 Jan 16, 2024

Copy link to clipboard

Copied

LATEST

Yes. Sounds close to my experience 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines