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Getting blur after uploading and after download too

New Here ,
May 15, 2024 May 15, 2024

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Dear adobe

I uploaded a video in premiere rush. After uploading a video getting blur in the top of the video.  After downling I am getting total blur in the video in the output.

Please solve the issue asap

TOPICS
Export , Import , Mobile version , Performance

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correct answers 1 Pinned Reply

Adobe Employee , May 15, 2024 May 15, 2024

Hi @Venkat37422470giy9,

Please try updating your GPU driver (get the studio driver, not the game-ready one). Then, let us know if that helped.

 

Thanks,
Kevin

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Adobe Employee ,
May 15, 2024 May 15, 2024

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Hi @Venkat37422470giy9,

Please try updating your GPU driver (get the studio driver, not the game-ready one). Then, let us know if that helped.

 

Thanks,
Kevin

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New Here ,
May 16, 2024 May 16, 2024

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I am not using adobe rush in laptop. My laptop is not supporting adobe rush software so I downloaded app in my phone. I am having a problem in my phone 

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Adobe Employee ,
May 16, 2024 May 16, 2024

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Oh, I see, @Venkat37422470giy9. Which phone are you using? Is it on the list of supported devices?

 

Thanks,
Ke in

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New Here ,
May 16, 2024 May 16, 2024

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Moto G73, 8gb ram, 128gb hard disk

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Adobe Employee ,
May 16, 2024 May 16, 2024

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Hi @Venkat37422470giy9,

I'm sorry about that. Your phone is not on the list of supported devices. It could be that it is too new for Rush, sorry to say. I can't think of what else it could be. Do you have any supported devices you can test with? Let me know.

 

Cheers,
Kevin

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