Getting blur after uploading and after download too

[Venkat37422470giy9]

Dear adobe

I uploaded a video in premiere rush. After uploading a video getting blur in the top of the video.  After downling I am getting total blur in the video in the output.

Please solve the issue asap

[Kevin-Monahan]

Hi @Venkat37422470giy9,

Please try updating your GPU driver (get the studio driver, not the game-ready one). Then, let us know if that helped.

Thanks,
Kevin

[Venkat37422470giy9]

I am not using adobe rush in laptop. My laptop is not supporting adobe rush software so I downloaded app in my phone. I am having a problem in my phone 

[Kevin-Monahan]

Oh, I see, @Venkat37422470giy9. Which phone are you using? Is it on the list of supported devices?

Thanks,
Ke in

[Venkat37422470giy9]

Moto G73, 8gb ram, 128gb hard disk

[Kevin-Monahan]

Hi @Venkat37422470giy9,

I'm sorry about that. Your phone is not on the list of supported devices. It could be that it is too new for Rush, sorry to say. I can't think of what else it could be. Do you have any supported devices you can test with? Let me know.

Cheers,
Kevin