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glitching preview

New Here ,
Mar 04, 2024 Mar 04, 2024

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why is this happening, nothing wrong with the raw footage as it is a sample from adobe. i recently formated my pc

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Crash , Desktop version , Error or problem , Preview

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correct answers 1 Pinned Reply

Adobe Employee , Mar 08, 2024 Mar 08, 2024

Hi @Manuela35863476ow6d,

I read about your issue. Kartika is on to something here; however, it may be a problem with the current GPU driver if you have an NVIDIA GPU.

 

Have you updated it lately? If so, please reinstall the Studio driver, version 551.23. You can find this via:

1. Nvidia.com

2. Select Drivers from the top menu bar.

3. Click the Beta and Older Drivers link.

4. From the "Recommended / Beta" popup menu, choose Studio Driver

5. Choose your Nvidia product, operating system, and langua

...

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Adobe Employee ,
Mar 08, 2024 Mar 08, 2024

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Hi there!

Thank you for reaching out. It could be related to GPU drivers. Can you check if your GPU driver is up to date?

 

Let us know how it goes.

KR

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Adobe Employee ,
Mar 08, 2024 Mar 08, 2024

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Hi @Manuela35863476ow6d,

I read about your issue. Kartika is on to something here; however, it may be a problem with the current GPU driver if you have an NVIDIA GPU.

 

Have you updated it lately? If so, please reinstall the Studio driver, version 551.23. You can find this via:

1. Nvidia.com

2. Select Drivers from the top menu bar.

3. Click the Beta and Older Drivers link.

4. From the "Recommended / Beta" popup menu, choose Studio Driver

5. Choose your Nvidia product, operating system, and language. 

 

After clicking Search, download and install version 551.23. I hope the advice helps. I apologize for this frustrating problem.

 

Thanks,
Kevin

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