Graphics menu not loading!

[missya1815]

Please help!  The graphics menu in Rush is not loading for myself or my students!  We are seeing a blank preview screen.  Check out the attached screenshot.

[Jerry5FFB]

Adobe has known about this for at least a couple of weeks and has done nothing to remedy that I can tell. It worked a few weeks ago just fine, but I think an update on Apple's or Adobe's side created this bug.

[OMGTREND]

I'm having the same issues and cant get the feature to work. Very upsetting to pay for tools and software that doesnt work!

[petergaraway]

This is a known issue. Please refer to this post and follow up it for updates. Thanks!

https://community.adobe.com/t5/premiere-rush/premiere-rush-on-ipad-won-t-let-s-me-add-any-titles/m-p...

[petergaraway]

Hello All,

We appreciate your patience over the past few weeks. I wanted to let you know that we came up with a solution for accounts that do not have Stock licensing included. This update is now available in the App Store. 

Please check the App Store for Rush 1.5.29. If you have any trouble please let us know. 

All the best,

Peter 

[LcLc01]

I just upgraded to 1.5.38 and this is now happening to me on WINDOWS 10. How can i fix this

[Nikki5F88]

Happening for me too. It works fine on my ipad and iphone, but once I'm in the desktopp app it just looks like it's loading and that's it 😞

[Thomas5E91]

Same for me. Win 10 fresh install

[Mary5E23]

Same here. iOS. 

[Nikki5F88]

I just dowloaded the newest version, 1.5.38 - and it's not working on my pc (Windows 10) or iPad pro. Please help!!!

[petergaraway]

Hello! 

Sorry for the trouble. Can you please try 

1. Close Rush and all Adobe apps
2. Open the Creative Cloud Desktop app and sign out
3. Sign back into the Creative Cloud Desktop app and re-launch Rush

Can you also confirm what account type you have? Education or Individual? 

Thanks and Happy Thanksgiving! 

Peter 

[dvinette18]

Hey Peter,

Also have this issue and tried your solutions. The only work around was to install version 1.5.34. So there is currently something wrong with the update.

Thanks

-Dan 

[petergaraway]

Thanks for the update. There are two different things you can try. 

1. With build 1.5.38, a workaround would be to turn off WiFi and go to the Saved section of the browser. At this point, you can see all bundled graphics/titles and add what you want - then you can go back online.

2. Install a Rush beta build. Open the Creative Cloud app, click the Beta Tab on the left, and install the “Premiere Rush (Beta)"

Apologies for the frustration. We're working trying to resolve these issues with specific accounts. 

Appreciate your understanding. 

Peter

[Mark22055454w2yo]

Well same here.

Most grafics are gone.

Signed out and in already.

Does not work!

[MRFranz]

Same here on mobile version. Used to work seamlessly. The frustration!! 

[Thomas5E91]

That seemed to fix it, thanks!

[Joanna5E9C]

Worked for me! Thank you

[EricaCotten]

This suggestion worked for me! 
(Windows 10, Rush 1.5.40, Individual license)

[JResk]

OK, I see the graphics bug was posted in August and it's now November 30th.  I bought Rush as a simple solution to edit videos AND add titles.  If I can't add graphics and titles it's completely useless https://www.loom.com/share/3347ecd503cc4e64956479b4cfad4ae9

What is the simple fix or when is an update taking place?  The workaround described in the last post from Adobe is too complicated:

Thanks for the update. There are two different things you can try. 

1. With build 1.5.38, a workaround would be to turn off WiFi and go to the Saved section of the browser. At this point, you can see all bundled graphics/titles and add what you want - then you can go back online.

2. Install a Rush beta build. Open the Creative Cloud app, click the Beta Tab on the left, and install the “Premiere Rush (Beta)"

Apologies for the frustration. We're working trying to resolve these issues with specific accounts. 

[Mike5C1E]

Same here.  Just installed the recommended updates but now nothing loads in the +Graphics menu.  Doesn't feel like a "specific user account" issue to me.

[petergaraway]

Hello! 

If signing out and back into Creative Cloud does not help. We hope the remaining issue will be fixed in our next release that will be available in a few weeks. That fix is available now in our beta release.

It would be very helpful to know if the issue is resolved for you in the beta version. If not, we'll need to work with you to determine the root cause.

Here's how to install the beta version of Rush:

1. Open the Creative Cloud app

2. Click the Beta Tab on the left

3. Locate “Premiere Rush (Beta)" > Click on Install 

Thanks for your help. Really sorry for the hassle. 

[Misty5E55]

The Beta version works for me. Thank you for all the efforts you've put into this.

[default9zobl3kq76rr]

i have the same problem on my windows 10 

please i need a solution. i have work to do ....... 

it s not fair that a company like you didn't fix a problem in their paid software since august ?????

if you cannot fix it can i have my money back?

[IanIII]

Thank you for your instrucctions

[Kygo]

having the same problem