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Green and Pink Glitches During Editing and Rendering

New Here ,
Jul 10, 2021 Jul 10, 2021

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No matter how long or the size of my video they glitch while editing and in the final videos as well. I thought this might be a driver issue as a simiallr issue happened on my last computer but my new laptop does not meet the required settings to update the driver. I have also tried clearing the chache but that did not help.

 Capture 10.PNG

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Desktop version , Error or problem , Export

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correct answers 1 Correct answer

Adobe Employee , Jul 13, 2021 Jul 13, 2021

Hi Christiana!

Sorry for the trouble. We can get this checked.

  • What are your system details (OS, CPU, RAM, GPU)?
  • Which device did you use to capture footage?
  • What happens when you uncheck "Enable hardware acceleration encoding and decoding? Go to Edit > Preferences.

 

Thanks,

Kartika

 

 

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Adobe Employee ,
Jul 13, 2021 Jul 13, 2021

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Hi Christiana!

Sorry for the trouble. We can get this checked.

  • What are your system details (OS, CPU, RAM, GPU)?
  • Which device did you use to capture footage?
  • What happens when you uncheck "Enable hardware acceleration encoding and decoding? Go to Edit > Preferences.

 

Thanks,

Kartika

 

 

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New Here ,
Jul 14, 2021 Jul 14, 2021

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Thanks unchecking the settings worked!

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