Green and Pink Video in Adobe rush !

[kanyac60066108]

when I export my video in adobe rush
file video will change Green and Pink (In pic)

my spec

Thank you

[Mark Mapes]

What graphics card do you have? And which graphics driver version is it on? It couldn't hurt to know the OS version as well.

Do you have a color filter applied to the clip? If so, is this problem resolved by either disabling the switch at the top of the Color Inspector or switching to the preset "None"?

[sonny_gizmo]

I am having the same issue with the pink and green rendering as well.

[Tcnole]

I'm having same issue on my laptop. When I use rush on Ipad, it works fine.

[petergaraway]

Hi kanyac60066108 Tcnole sonny_gizmo​

We believe this issue was fixed with a recent driver update from Intel. Can you please go to Intel's website and install the latest driver

https://www.intel.com/content/www/us/en/support/products/80939/graphics-drivers.html

If you still see the issue after updating your driver, please let us know.

Thanks,

PG

[Casendemsbryan]

I went to the Intel update and confirmed I'm using latest driver. Still having same issue.

[George Lamore]

What model computer do you have?  I would like to see if we have one to try and reproduce your issue.

Thanks,

George

[Casendemsbryan]

A Microsoft Surface Go running Windows 10.

[George Lamore]

Thank you very much.  I will see if we have one to test out this issue with.

- George

[George Lamore]

Also, can you see if there is an update from the manufacturer for the device (Microsoft not intel)? I will get back to you tomorrow if we have one.

Thanks

[Casendemsbryan]

Yes, checked that machine is up to date, as well as the drivers. If you try Premiere Pro you get the same issue...but the issue will go away on Premiere Pro if you switch the renderer to Mercury Playback Software Only. That functionality isn't available it seems in Rush though.

[Vinay Dwivedi]

Hi Bryan,

Please mention the driver version of the GPU currently installed as that might help.

//Vinay

[Casendemsbryan]

Intel 615

[Casendemsbryan]

23.20.16.4974

[Vinay Dwivedi · Accepted solution]

Go to below link and update to the latest one. Restart the machine once done.

• Date: 09-Oct-2018
• Version: 25.20.100.6326

Support for Intel® HD Graphics 615

//Vinay

[Casendemsbryan]

That worked thank you! Strange though that when you run Intel support assistant and check for new drivers, it will say you're up to date...even though it's clear that it was not. thanks again.

[caitlyncobb]

I updated my driver, and it worked- for about a day. Now I'm having issues again, AND the app keeps crashing!

[Vinay Dwivedi]

Hi Caitlyn,

This can only happen if you have old drivers installed on the machine and there was a Window update. This driver is currently not signed by Microsoft and hence after the update it rolls back to the older one which may be 23.X or 20.X.

So, uninstall all older drivers as per the below KB and then update them again.

Uninstalling the Intel® Graphics Driver and Intel® Display HDMI/Audio...

Download Intel® Graphics - Windows® 10 DCH Drivers

//Vinay

[martinc98609248]

Hi Vinay, I have downloaded the driver and even though my processor appears to be on the list when it installs it has an error message "Operating System Not Supported"

Do you know how I can go forward?

My current driver is 23.20.16.4973. I have checked the Intel site support - says this is the latest and the Dell Support and diagnostic say this is the latest. So maybe my computer is too old?? I would not think so

i7 6500 series. HD Graphics 520

[jontyh63905095]

I have an intel 620 in my laptop with the latest drivers and it still isn't working

[Vinay Dwivedi]

Try these drivers.

https://downloadcenter.intel.com/download/27988

[Rameez_Khan]

FWIW, try the driver version mentioned in this article:

Resolution for an issue where green, purple, or pink haze appears in the Source and Program monitors...

This driver issue was seen with Premiere Pro and After Effects too.

Thanks,

Rameez

[Akram.Al-Faqeeh]

I've tried this but it's still not working for me. I have the same problem; pink and grey, updated intel driver, worked for some time, now back to green and pink. Please help!

[rolfed94845582]

This worked for my "Intel® HD Graphics 530". After I downgraded from the current driver to this older version 24.20.100.6286, the green stripes went away.

[gregoryf54175849]

Same issue here.