Guys please help me fast. Rush is importing my 1080p 60fps videos at like 180p 30fps.

Report · May 07, 2020

I go to import regular, high quality and frame rate videos, and it comes out all pixely and zoomed out, zooming in only makes it more pixely on every single device i try it on. Ive got to get a video to a guy very soon. Very frustrating! I attached what it looks like. Please help.

Report · May 14, 2020

Hi there!

Welcome to the Rush community. Could you provide more info with us to determine the issue?

Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
What's the source of media files?
Which device have you installed Rush on?

Let us know. Happy to help.

Thank you,

Kartika

Report · May 15, 2020

Version 1.5.12

the source is Apple photos, typically in a MP4 or Mv4 usually.
iPad 7th gen., IPhone XR and MacBook Pro the issue is on all of them.

Report · May 20, 2020

Thanks for the info.

Could you confirm if Use Optimized Clips are enabled? If yes, turn it off and see if it brings any change. Also, does it happens with a specific project?

Happy to help.

Kartika

Report · May 20, 2020

How do I do that? I've looked and cannot find it. Also, Some it does it with and some it is not, but I have not been able to find any correlation between why or why not it does it.