HEVC video render

[Kleis225815764mgn]

I finished editing my video but when I try to render it gives me a notification I need a paid plan to render HEVC video. After doing some research I found out I need a paid plan, but... I have the premiere paid plan? As far as I know I'm not in the free version since it says nowhere in the app that I am. 

Does anyone know how to fix this since I would very much like to render my video

[Generous_artistry7463]

I am having the same issue and it's quite upsetting! I really hope there is a way to export my video after spending so much time on it. 

[Kevin-Monahan]

Hi,

Please contact us about your subscription: https://helpx.adobe.com/contact.html

Thanks,
Kevin

[Kevin-Monahan]

Hey Kleis,

Sounds like something is amiss with your subscription. Can you contact us? https://helpx.adobe.com/contact.html

Thanks,
Kevin