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1

I bought HEVC codec and I still get a warning

Community Beginner ,
Sep 30, 2023 Sep 30, 2023

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Hello,

I went ahead and bought HEVC codec as Rush suggests for my DJI videos, but I keep getting the message on project load:

The file requires the HEVC codec which is included witrh a Creative Cloud membership. To upgrade to paid plan, go to: www.adobe.com/go/video

 

I have the photography subscription.

Up to now my experience with Rush has been that this is the worst software I ever installed, always crashing, but worst of all, made me pay for a plugin which doesnt work!!!

My PC is very high spec gaming / grapics system, with NVIDIA GEFORCE RTX 2080 SUPER graphics card, I9-10900K CPU, 32 GB ram, it is unacceptable that a small video app is not working properly, especially from Adobe.

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Desktop version , Error or problem , Import

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correct answers 1 Pinned Reply

Adobe Employee , Oct 02, 2023 Oct 02, 2023

Hi @efilippou,

Thanks for the message.

quote
  • The file requires the HEVC codec which is included witrh a Creative Cloud membership. To upgrade to paid plan, go to: www.adobe.com/go/video
  • I have the photography subscription.

 

Sorry to report that the Photography Subscription does not allow access to the premium features of Rush. You are using the Starter plan, which does not include HEVC support.

quote

My PC is very high spec gaming / grapics system, with NVIDIA GEFORCE RTX 2080 SUPER graphics card, I

...

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Adobe Employee ,
Oct 02, 2023 Oct 02, 2023

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Hi @efilippou,

Thanks for the message.

quote
  • The file requires the HEVC codec which is included witrh a Creative Cloud membership. To upgrade to paid plan, go to: www.adobe.com/go/video
  • I have the photography subscription.

 

Sorry to report that the Photography Subscription does not allow access to the premium features of Rush. You are using the Starter plan, which does not include HEVC support.

quote

My PC is very high spec gaming / grapics system, with NVIDIA GEFORCE RTX 2080 SUPER graphics card, I9-10900K CPU, 32 GB ram, it is unacceptable that a small video app is not working properly, especially from Adobe.

 

Thanks for the system info. Can we get more info on the media you are using? If it's HEVC, you need to transcode it. I suggest a test with ProRes LT. Let us know if the application works better with a better codec. You can transcode footage in Media Encoder. If you do not have access to it, try freeware Shutter Encoder. That works fine. If you do not have the drive space for ProRes, you can transcode to H.264 instead.

 

Sorry for the frustration you are having with the Starter version of Rush. I hope we can help you find some acceptable workarounds. Let us know what happens.

 

Thanks,
Kevin

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