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1

I deleted all projects but it still takes 10GB space on iphone

Community Beginner ,
Mar 11, 2024 Mar 11, 2024

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Error or problem , Mobile version , Storage
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correct answers 1 Correct answer

Adobe Employee , Mar 13, 2024 Mar 13, 2024

Hello @mdogan,

Thanks so much for your report. I could not verify the issue yet, but I can try ASAP. This may also be expected behavior or a new behavior now that sync is deprecated, but I am not entirely sure.

 

I will inform the team about the problem and hope to hear back from them shortly. We will have to ask for your patience in that regard. Sorry about that.

Thanks,
Kevin

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Adobe Employee ,
Mar 11, 2024 Mar 11, 2024

Hi @mdogan,

There might be some residual files there from older projects. If it is OK, try reinstalling the application and then report back with the results. I hope that works for you!

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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Community Beginner ,
Mar 11, 2024 Mar 11, 2024

@Kevin-Monahan Many thanks for your answer. (Fake) data after reinstalling is removed, but I am worried that I have to do this every time. 

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Community Beginner ,
Mar 11, 2024 Mar 11, 2024

@Kevin-Monahan I tested it again and unfortunately the problem is persistent. I  created a project with around 1.7 GB size. Deleted the project from Rush, but it still keeps data on iPhone. It really worth checking this, certainly a bug either in adobe or iOS side. 

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Community Beginner ,
Mar 12, 2024 Mar 12, 2024

@Kevin-Monahan do you think there is any resolution for this?. Today is the last day of the trial period. I will cancel it if there is no solution for this problem.

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Adobe Employee ,
Mar 13, 2024 Mar 13, 2024
LATEST

Hello @mdogan,

Thanks so much for your report. I could not verify the issue yet, but I can try ASAP. This may also be expected behavior or a new behavior now that sync is deprecated, but I am not entirely sure.

 

I will inform the team about the problem and hope to hear back from them shortly. We will have to ask for your patience in that regard. Sorry about that.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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