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Import Error in Premiere Rush

Guest
Jun 18, 2021 Jun 18, 2021

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I'm using adobe premiere rush. And I keep getting an error to import when trying to add a PNG file. Can someone help me out?

 

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Adobe Employee ,
Jun 18, 2021 Jun 18, 2021

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Hi there,

 

Thanks for writing in. I understand you're getting an error on importing a png file to Premiere Rush.

What error are you getting?

Which version of Premiere Rush are you using?

 

Let us know. We're here to help.

 

Regards,

Shivangi

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Community Expert ,
Jun 21, 2021 Jun 21, 2021

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Can you confirm that it's an actual .png, and not another format with a .png extension? I had that happen to me and Rush chewed it up and spat it out 😉 If you can re-save or re-export the PNG file, and even try 8-bit, 24-bit, or 32-bit versions to see if there's a difference. Hope this helps!

Hope this helps!
Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!
Anissa • @anissat

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Adobe Employee ,
Jun 22, 2021 Jun 22, 2021

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Hi there!

One addition to these questions. What's the source of the PNG files?

 

Let us know.

Thanks.

Kartika

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