Imported sound graphic file bar is flat (total silent)

[Torbjörn P]

Hello.

I have been using Premiere Rush for a couple of weeks, until now it has been working fine.

Yesterday I made a film with separate microphone that was recorded (mp3) I have done it before and it worked fine to add the sound file into the movie project.

This time the grafic sound bar gets flat (without sound) as soon as the sound file is imported.

I have tried to convert the sound file to wave and othe formats, bur it fail every time, it is only this specific voice recording that struggle and I cannot make a second recording 😕

The attached screendump show succesful voice files in green area and several failing attempts (1,2,3) in red numbers.

BR Torbjörn

[Kartika Rawat]

Hi BR Torbjorn!

Sorry to see that.

• Which device are you using for Premiere Rush? 
• Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
• Could you share a sample file with us?

Thanks,

Kartika

[Torbjörn P]

Hello Kartika.

I use the: 1.5.62 (version61).

I don't have the "struggeling session" left. I made a work around by importing a new sound file instead of using the struggeling sound file from the "Rode reporter" app that I used in my iphone during the recording.

Other sound files from the Rode app has been working so maybe it was a single misfire 🙂

BR Torbjörn

[Torbjörn P]

I'm using the Premiere Rush on my windows computer: Windows 10 Enterprise version 21H1.

[petergaraway]

Hi @Torbjörn P 

The audio files (1,2,3) appear to be offline. Can you try right-clicking on them and relinking them? Can you let us know if that helps? 

Thanks, 

Peter 

[Torbjörn P]

Hello Peter.

As I remember it (I cannot go back to the problem anylonger due to that I made a work around with a new file) the wasn't any option to relink them.

I'll be back if the probler occur again 🙂

BR Torbjörn