Impossible de télécharger mes vidéos

[karine342396346tjz]

Bonjour, 

malgré le paiement de l'abonnement je ne peux télécharger et on me propose de m'abonner. Comment faire? 

[Kevin-Monahan]

HI @karine342396346tjz,

Thanks for the note. You say you can't download your videos, right? I'm not exactly sure what you mean. Do you mean you cannot import video files into your project?

Separately, you say you are being asked to subscribe, right? To receive premium features, you do need to do so. Otherwise, you can use Rush Starter version as long as you are comfortable with. Let us know what you would like to do so we can help.

Thanks,
Kevin

[cdc388338277iir]

bonjour 

avez vous trouvé la solution

je suis moi meme dans l incapacité de lire et telecharger le diaporama que j ai cree..malgré l abonnement

[Kevin-Monahan]

Hi @cdc388338277iir,

Thanks for the note. Can you tell us more about your computer or mobile device, the media you are using, and the export settings you are trying? We hope to help you.

Thanks,
Kevin