• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

iPhone app crash

New Here ,
Jun 07, 2023 Jun 07, 2023

Copy link to clipboard

Copied

The app keeps crashing! I can't export, can't complete editing. 

TOPICS
Crash

Views

93

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Jun 07, 2023 Jun 07, 2023

Hello there, @Bobby30347012urj6,

Glad to hear from you. Can we get more info? You say that you are crashing and you can't export. Are you crashing only on export or in other circumstances? Have you ever been able to export from this iPhone? If so, since then, what has changed? Did you update iOS? Did you update the version of Rush? Are you using media shot by the iPhone? Is it HD or 4K? Is it HDR? What about your sequence. Is it a long one? Does it contain lots of effects and graphics? What kind

...

Votes

Translate

Translate
Adobe Employee ,
Jun 07, 2023 Jun 07, 2023

Copy link to clipboard

Copied

Hello there, @Bobby30347012urj6,

Glad to hear from you. Can we get more info? You say that you are crashing and you can't export. Are you crashing only on export or in other circumstances? Have you ever been able to export from this iPhone? If so, since then, what has changed? Did you update iOS? Did you update the version of Rush? Are you using media shot by the iPhone? Is it HD or 4K? Is it HDR? What about your sequence. Is it a long one? Does it contain lots of effects and graphics? What kind of iPhone?

 

You can also contact support here. The chat pod is in the lower-right corner. Ask for the "video queue." Let us know what they say. Sorry for your troubles.

 

Thanks,
Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 08, 2023 Jun 08, 2023

Copy link to clipboard

Copied

LATEST

It started crashing during a long edit. It crashes when I try to view the project and export. The media was shot with iPhone 14 in cinematic mode. The entire project length is 4hrs edited down to 20mins. I do have a lot of effects but only a few graphics. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines