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Is Rush included in my 'Creative Cloud Photography Plan (20gb) as is stated on my account?

New Here ,
Apr 29, 2022 Apr 29, 2022

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Hi all, 

 

I currently have 2 plans, 'premiere pro plan' since 2019 (includes prem pro, media encoder, rush, 15 mobile/web apps) and 'creative cloud photography plan (20gb)' since 2020 (includes photoshop, lightroom, rush, bridge, 15 mobile/web apps).

 

As I only use Rush from the premiere pro plan, I want to cancel it (it's double the price of the other plan). However, Adobe support is adamant that Rush is not included with my photography plan even though it says it is on my account and I've been paying for the plan with it included for years. I also got an email in Oct/Nov 2021 saying that basically Spark was being replaced in my photography plan by Rush and PS express.

 

So what is the truth? I spoke on Adobe chat, kept getting transferred, all 3 people kept telling me Rush is not included in my plan. So either 1. my plan has been a lie this whole time, 2. the email they sent out last year was a lie and Rush wasn't added, or 3. they are mistaken and I do have Rush on the photography plan.

 

Can someone please help/explain? (photo attached is of "what's included" in my current photography plan

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Desktop version , Error or problem , Mobile version

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Community Beginner ,
May 02, 2022 May 02, 2022

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Hey, 

I cannot guarantee it is the same for you but I have the photosubscription too, with the 20GB and Photoshop and Lightroom. I am able to use Rush and have been for a couple of months.

Hope this helps

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Community Expert ,
May 02, 2022 May 02, 2022

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Hi Rory,

 

The answer to your question is #3 – they are mistaken, and you do have Rush premium...

 

Sorry you've received inaccurate information. Here are more details:

 

Is Premiere Rush included in the Creative Cloud Photography plan?

 

 

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New Here ,
May 02, 2022 May 02, 2022

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Ahh, so because I had the subscription before Oct 2021 Rush is included? That would tie in with the email I received.

 

Thank you for the help!

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Community Expert ,
May 02, 2022 May 02, 2022

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Sure! And yes. Which might also explain why you got conflicting answers.

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