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Is there a way to transfer a premier rush edit from one account to another?

New Here ,
Mar 14, 2022 Mar 14, 2022

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I finally finished a project after spending a few days on it; however, I cant download it. Every time I get an error saying I can't download the HEVC code and need to upgrade. This shouldn't be a problem. However, I edited my school account, and I can't upgrade without the administration. Does anyone have any possible solutions?

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Desktop version , Export

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Adobe Employee ,
Mar 17, 2022 Mar 17, 2022

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Hey Keegan! Sorry for the issues.

 

Would you be able to upgrade and then export your video, then cancel your subscription? You'll be refunded if you cancel within 14 days. 

Could you share some info on the machine you're working on? Is it a Mac or a Windows computer? 

When exactly do you get the error message? During the export, or when you select the Share menu from the top of the screen?

 

Thanks for answering these questions, I'll ask around and see if I can find you a workaround.

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