Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
1

Isn't there a problem loading the Android version?

Community Beginner ,
Sep 12, 2021 Sep 12, 2021

I can't give you a solution to Rush's Android version error, so I'm investigating it myself.

 

Bounce occurs while logging in to the paid version of the cloud account and importing projects from the cloud.

 

And after the initial execution, a problem arises when the program is terminated or RAM capacity is exceeded due to the cleaning function of the mobile phone. 100% application bounce is observed.

 

I want to attach a log file, but individual users cannot extract or share the log, so Google Store or Samsung sent the log dozens or hundreds of times through errors, so please refer to it.

 

I hope this problem will be solved. I don't want to use other companies' programs.

TOPICS
Crash , Freeze or hang , Mobile version
182
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 14, 2021 Sep 14, 2021

Hi there!

Sorry to hear that. Does it happen with a specific project? Which Samsung device are you using?

 

Let us know.

Thanks,

Kartika

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 16, 2021 Sep 16, 2021

The device test was performed on Samsung Fold 3,s9+.

 

There will be no problem with the project due to a problem in the process of importing the project list after logging in.

 

I attached the video to the previous post, so it will help you watch it.

I hope the problem will be solved.

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 15, 2021 Sep 15, 2021

I've tested this with 4 different users using Android. They all followed a CC Library and tried to use the graphics using Andoid Rush. 4 other users tested the exact same thing on iOS and no crashes happen. I notice that the 'filter' option (to choose ALL/Specific CC Libs) is missing on the Android devices during the loading of the assets. 

Problem is that after the Android version of Rush crashes, that all users cannot restart the app, it keeps crashing now.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 16, 2021 Sep 16, 2021
LATEST

It's a really good test! If you are right, there is a high possibility that there is a problem with your cloud account. I hope the operations team will monitor this post.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines