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Issues with Adobe Rush export

New Here ,
May 21, 2023 May 21, 2023

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I'm having issues with exporting video with Adobe Rush on a iPhone 14 Pro Max with the latest IOS update. Each time I export a movie it loses its color sharpness. Sometimes it even gets slightly pixelated. Has anyone else had this issue? I just reinstalled Rush to see if that would fix it but it didn't work. Any thoughts?

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Error or problem , Export , Performance

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correct answers 1 Pinned Reply

Adobe Employee , May 22, 2023 May 22, 2023

Hi William,

I read your message. To understand your issue better, can you provide a screenshot of what you are seeing? I have a feeling that you shot your video in HDR format, which is not supported in Rush. You may want to turn off HDR when working with Rush. See this troubleshooting doc from Apple for more info. Please let us know if that solves your issue.

 

Thanks,
Kevin

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New Here ,
May 22, 2023 May 22, 2023

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Same problem for me! Mine gets all pale in the colors after a few seconds in saving it. Yes! Extremely irritating. 

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Adobe Employee ,
May 22, 2023 May 22, 2023

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Hi William,

I read your message. To understand your issue better, can you provide a screenshot of what you are seeing? I have a feeling that you shot your video in HDR format, which is not supported in Rush. You may want to turn off HDR when working with Rush. See this troubleshooting doc from Apple for more info. Please let us know if that solves your issue.

 

Thanks,
Kevin

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