L'application Première Rush ne se lance pas

[cyrill31781655]

Bonjour,

Suite à l'installation de Première Rush version desktop via Creative Cloud, le logiciel refuse de se lancer, je clique sur l'icone de l'application, pointeur de chargement pendant 1 seconde puis plus rien.

Processeur Intel(R) Core(TM) i5-4670 CPU @ 3.40GHz 3.40 GHz
Mémoire RAM installée 16,0 Go (15,9 Go utilisable)

Édition Windows 10 Famille
Version 21H2
Build du système d’exploitation 19044.1706

Carte graphique Geforce GTX1070

Pilote 512.17

[Kartika Rawat]

Hi there!

Sorry about the trouble. Are you getting any error codes or messages? Could you try resetting preferences? 

Let us know how it goes.

Thanks,

Kartika

[cyrill31781655]

Hi,

No error code or message and i'm not able to reset the preferences as showed in the video. If you write me which files/folders I have to delete I can do it manually.

When I try to launch the application it has nothing append

Thanks for you time

[caroline_edits]

You could also try launching Rush from a new user account! Here's how to do that on PC: https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-...

For the preference file, you can locate it on your PC here

C:\Users\username\AppData\Roaming\Adobe\Premiere Rush\[version number]

Rename the version number (2.0, for example) to "2.0old" then launch Rush! That will manually reset the app. 

[cyrill31781655]

Hi,

Same problem on an another account and I have no preference file on my profile or the other profile

Thanks for your time

[caroline_edits]

Thanks for trying! Let's try this. Uninstall Rush, log out of the Creative Cloud desktop app, log back in, then reinstall Rush. Will it launch then? 

[cyrill31781655]

Hi,

After Uninstall, log out, log in, install, it doesn't launch.

If it can help you, when I log in, the cloud app notify 3 polices are activated (hope Photoshop, Bridge and LrC). After the installation of rush, if I log out, log in, the app notify 3 policies are activated too.