L’application se plante à tout moment en plein travail

[Dominique31627438wehk]

Que faire pour travailler avec quiétude avec Adobe sur mon iPhone ? Ça plante à tout moment 

[Kevin-Monahan]

Hi @Dominique31627438wehk,

I appreciate the note. What kind of media are using? Is the device listed under system requirements? Let us know. Sorry for the hassle.

Thanks,

Kevin

[Dominique31627438wehk]

Bon mon cher.

je fais de petits montages sur mon iPhone X. J'ai fait 3 vidéos sans problème. Mais là, ça plante depuis la nuit du 27 septembre jusqu'aujourd'hui et je ne sais pas évolué pourtant mon abonnement est en cours.

[Dominique31627438wehk]

J'utilise Adobe Premier version Ru pour iPhone

[Kevin-Monahan]

Thanks for the added info. I'm sorry that I don't have any other ideas. At this time, please contact assisted support directly to help you find a solution to this problem. The chat pod is in the lower-right corner of the screen there. Ask for the “video queue” to reach our digital video specialists. I hope they can help you. Let us know what they say so that the community can stay informed and help others having trouble with the same situation.

Thanks,
Kevin

[Freddy32685060cakl]

Bonjour, j'ai le même problème depuis fin septembre.

J'ai vidé mon téléphone (photo, capsules, etc) mais cela ne change rien.

Comment transférer mon application adobe rush sur mon ordinateur, svp?

[Freddy32685060cakl]

J'utilise Android 

[Kevin-Monahan]

Hi @Freddy32685060cakl,

Thanks for the question. What kind of subscription do you have? You need a premium subscription to share projects between a mobile device and a computer. Do you have that? Let us know so we can help.

Thanks,

Kevin

[Freddy32685060cakl]

Yes I have a premium

[Kevin-Monahan]

Bonjour!

OK. I think I misunderstood you slightly. I think I have the answer now: what you should do first is install Rush using the Creative Cloud desktop app: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Once you sign in to the app on your computer, Rush projects will begin migrating to your computer over the wifi. It helps to have a powerful signal. 4K footage takes a long while to sync, so I'll have to ask for your patience, please.

I hope you are well today and can succeed in installing Rush. Let us know if you have more questions.

Thanks,
Kevin

[Freddy32685060cakl]

Thanks

[Kevin-Monahan]

De rien!

Kevin