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L’application se plante à tout moment en plein travail

Community Beginner ,
Sep 28, 2023 Sep 28, 2023

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Que faire pour travailler avec quiétude avec Adobe sur mon iPhone ? Ça plante à tout moment 

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correct answers 1 Pinned Reply

Adobe Employee , Sep 28, 2023 Sep 28, 2023

Hi @Dominique31627438wehk,

I appreciate the note. What kind of media are using? Is the device listed under system requirements? Let us know. Sorry for the hassle.

 

Thanks,

Kevin

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Adobe Employee ,
Sep 28, 2023 Sep 28, 2023

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Hi @Dominique31627438wehk,

I appreciate the note. What kind of media are using? Is the device listed under system requirements? Let us know. Sorry for the hassle.

 

Thanks,

Kevin

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Community Beginner ,
Sep 29, 2023 Sep 29, 2023

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Bon mon cher.

je fais de petits montages sur mon iPhone X. J'ai fait 3 vidéos sans problème. Mais là, ça plante depuis la nuit du 27 septembre jusqu'aujourd'hui et je ne sais pas évolué pourtant mon abonnement est en cours.

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Community Beginner ,
Sep 29, 2023 Sep 29, 2023

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J'utilise Adobe Premier version Ru pour iPhone

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Adobe Employee ,
Sep 29, 2023 Sep 29, 2023

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Thanks for the added info. I'm sorry that I don't have any other ideas. At this time, please contact assisted support directly to help you find a solution to this problem. The chat pod is in the lower-right corner of the screen there. Ask for the “video queue” to reach our digital video specialists. I hope they can help you. Let us know what they say so that the community can stay informed and help others having trouble with the same situation.

 

Thanks,
Kevin

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Community Beginner ,
Oct 03, 2023 Oct 03, 2023

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Bonjour, j'ai le même problème depuis fin septembre.

J'ai vidé mon téléphone (photo, capsules, etc) mais cela ne change rien.

Comment transférer mon application adobe rush sur mon ordinateur, svp?

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Community Beginner ,
Oct 03, 2023 Oct 03, 2023

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J'utilise Android 

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Adobe Employee ,
Oct 03, 2023 Oct 03, 2023

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Hi @Freddy32685060cakl,

Thanks for the question. What kind of subscription do you have? You need a premium subscription to share projects between a mobile device and a computer. Do you have that? Let us know so we can help.

 

Thanks,

Kevin

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Community Beginner ,
Oct 03, 2023 Oct 03, 2023

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Yes I have a premium

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Adobe Employee ,
Oct 03, 2023 Oct 03, 2023

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Bonjour!

OK. I think I misunderstood you slightly. I think I have the answer now: what you should do first is install Rush using the Creative Cloud desktop app: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

Once you sign in to the app on your computer, Rush projects will begin migrating to your computer over the wifi. It helps to have a powerful signal. 4K footage takes a long while to sync, so I'll have to ask for your patience, please.

 

I hope you are well today and can succeed in installing Rush. Let us know if you have more questions.

 

Thanks,
Kevin

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Community Beginner ,
Oct 04, 2023 Oct 04, 2023

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Thanks

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Adobe Employee ,
Oct 06, 2023 Oct 06, 2023

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De rien!

Kevin

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