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Lost Current Videos That I Was Still Working On

New Here ,
May 31, 2024 May 31, 2024

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I changed my email address on my account yesterday and now all my videos that I was still working on on Adobe Rush, are all gone! Can I get these back?

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correct answers 1 Pinned Reply

Adobe Employee , Jun 03, 2024 Jun 03, 2024

Hi @Kimberley1992,

I read about your situation. Creative Cloud was used to automatically backup Projects, but that service is no longer available.

 

Were these projects on your desktop computer? If so, are they still on your mobile device? Or were these projects exclusively on your device? Is it possible to change the email address back to see if you can recover the files? Let the community know.

 

It sounds like this change may have permanently removed the connection to these projects. I apolog

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Adobe Employee ,
Jun 03, 2024 Jun 03, 2024

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Hi @Kimberley1992,

I read about your situation. Creative Cloud was used to automatically backup Projects, but that service is no longer available.

 

Were these projects on your desktop computer? If so, are they still on your mobile device? Or were these projects exclusively on your device? Is it possible to change the email address back to see if you can recover the files? Let the community know.

 

It sounds like this change may have permanently removed the connection to these projects. I apologize on behalf of Adobe for this issue. Please contact Adobe Support and ask for the video queue. The chat pod is in the lower-right: https://helpx.adobe.com/contact.html

 

I hope they can assist you.

 

Thanks,
Kevin

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