Lost Footage

[Jason23853042pjgv]

I went into my Adobe rush to finish editing my film and all the squares were gray. My footage has been lost/removed. How could this be?? 

[Kartika Rawat]

Hi there!

Sorry to hear that. Which device are you using? Could you try signing out and back into your Creative Cloud?

Let us know.

Thanks,

Kartika

[Jason23853042pjgv]

I'll try. I'm using my mobile app 'Ru' app...