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Lost my project because app wont sync

charles32901357dyw4
New Here ,
Oct 13, 2023 Oct 13, 2023

Created a project then subscribed to premium. Payment error was posted, when i loggedout and login back im not able to use premium and my project was gone!

 

Mod note: Profanity removed. Please abide by Adobe Community Guidelines.

TOPICS
Cloud sync , Error or problem , Mobile version
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correct answers 1 Pinned Reply

Kevin-Monahan Adobe Employee
Adobe Employee , Oct 16, 2023 Oct 16, 2023

Hi @charles32901357dyw4,

I read your note. Sorry for the issue. You might need direct assistance with that issue. Chat with our agents directly here: https://helpx.adobe.com/contact.html

 

Ask for the video queue.

 

Thanks,
Kevin

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Kevin-Monahan Adobe Employee
Adobe Employee ,
Oct 16, 2023 Oct 16, 2023
LATEST

Hi @charles32901357dyw4,

I read your note. Sorry for the issue. You might need direct assistance with that issue. Chat with our agents directly here: https://helpx.adobe.com/contact.html

 

Ask for the video queue.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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