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Major Errors in RU

New Here ,
Apr 19, 2021 Apr 19, 2021

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I cant work in Perimere Rush for more than 3 minutes without it erroring out and telling me it cannot autosave. 

It is now deleting audio off of files and closing out without notice. 

Please help or update!  This is getting really bad. 

TOPICS
Crash , Desktop version , Error or problem , Performance

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Adobe Employee ,
Apr 23, 2021 Apr 23, 2021

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Hi Dylan!
Really sorry to hear that. Would you mind sharing more information?

  • Which device are you using?
  • Are you experiencing this error on a particular project?
  •  Can you try signing out and back into your Creative Cloud and see if that helps?

 

Looking forward to your response.

 

Thanks,

Kartika

 

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Adobe Employee ,
Apr 23, 2021 Apr 23, 2021

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@DylanMariex2  Sorry to hear about your experience. I've not heard of this issue of files being deleted before. I think it would be helpful to speak with your support team directly. You can contact them here.

 

Rush support:
@AdobeCare on Twitter
@Adobe on Facebook
Ph (800) 833-6687

 

If you do not get the help you need, please dm me. Thanks!

 

Peter 

 

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