Media Images & Video Not Posting to Adobe Premier Express

[Fabintro]

The Adobe aPremier App on my iphone will not let me add additional media, photos or video from my phone media library. I get an error message each time saying ' this media type is not supported' Yet, i created the draft video with media files from the same source, my iphone media librsry.

Adobe express is a disappointmrnt.

someone please help me.

[Brett35887242e9cj]

I am having the same issue after the latest iOS update. If I take video through the app I can edit the video. If I try to import media already shot, it will only let me edit audio files, video is not displaying. It keeps saying it is offline 

[Kevin-Monahan]

Hello @Brett35887242e9cj,

Thanks for the message. I added clips to an existing project I previously shot and didn't have the issue. Did you shoot HDR or cinematic mode footage? Let me know. Sorry for the hassle.

Thanks,
Kevin

[Brett35887242e9cj]

It was cinematic mode. The app keeps saying I'm offline also so not sure what the issue is. When I shoot isinf "capture " in the app It works. I changed a setting in the iPhone and it seems to be working again - someone (maybe you) answered in another thread 

[Kevin-Monahan]

Hi @Fabintro,

Welcome to the forum. I heard you're having trouble importing media. Are you trying to import HDR or cinematic mode video? It's not yet supported. Check it out and let me know.

Thanks,

Kevin