Media Import Error (photo jpeg)

[Andrew_Schaffer]

 I've tried rendering multiple times to make sure it's jpeg, but without any success. Can someone please help me understand why this is happening, when other photos are uploading without any issues?

[Kartika Rawat]

Hi Andrew_Schaffer!

Sorry to see that. What's the source of the media files? Which device are you using?

Let us know.

Thanks,

Kartika

[Andrew_Schaffer]

Thank you for your response-

my captures were from my Canon t7i, going through my iPad Pro.