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Missing content

billy_1888
New Here ,
Sep 12, 2024 Sep 12, 2024

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I have several saved videos in my rush app but when I play them there are blank spaces were there should be photos and half the soundtrack is missing from the video too !! 

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correct answers 1 Pinned Reply

Kartika Rawat Adobe Employee
Adobe Employee , Sep 12, 2024 Sep 12, 2024

Hi billy_1888!

Sorry to hear that. Which device are you using? Does it happen with a specific project? If so, can you share the source of the media files?

 

Let us know.

Thanks,

KR

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Kartika Rawat Adobe Employee
Adobe Employee ,
Sep 12, 2024 Sep 12, 2024

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Hi billy_1888!

Sorry to hear that. Which device are you using? Does it happen with a specific project? If so, can you share the source of the media files?

 

Let us know.

Thanks,

KR

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