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missing media while editing

New Here ,
Feb 11, 2022 Feb 11, 2022

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When I try to add media to my original content, Rush can't see the files on my desktop or onedrive. Does anyone know why? I know the media is there and can see it when I first create a project but can't see it when I try to add while editing. Do I need to sync differently? I don't know why this is happening. 

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Adobe Employee ,
Feb 14, 2022 Feb 14, 2022

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Hi Leanne231191791m19!

We'll get this checked. Can you let us know the details of media files that you're trying to add (codec/ format, frame rate, frame size)?

Which OS do you have?

Let us know.

 

Thanks,

Kartika

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