missing media while editing

[Leanne231191791m19]

When I try to add media to my original content, Rush can't see the files on my desktop or onedrive. Does anyone know why? I know the media is there and can see it when I first create a project but can't see it when I try to add while editing. Do I need to sync differently? I don't know why this is happening. 

[Kartika Rawat]

Hi Leanne231191791m19!

We'll get this checked. Can you let us know the details of media files that you're trying to add (codec/ format, frame rate, frame size)?

Which OS do you have?

Let us know.

Thanks,

Kartika