• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Missing projects

New Here ,
Jun 25, 2021 Jun 25, 2021

Copy link to clipboard

Copied

Hello there

I had several short video projects in Premier Rush on my IPhone. And all of a sudden when I went to open the app to work on my vid, and  all my projects were gone. All of them. I was signed out I think and had  signed back in. But no matter what I used to sign back. In , Google, Facebook, Apple ID. My projects would not come back. All my projects are part of one bigger project. A bunch of segments. I need them back.  What do I dooooooooonu??????

Cheers 

TOPICS
Error or problem , Mobile version , Performance

Views

196

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 25, 2021 Jun 25, 2021

Copy link to clipboard

Copied

LATEST

Hey Jason – let's see if we can solve this! 

Are you on a paid plan for Premiere Rush or are you using the free version? Sometimes the app acts differently depending on your subscription plan.

I'm also curious if you uninstalled the application, maybe that's why you were signed out?

 

Let me know about your subscription plan & whether or not you deleted the app!

Happy to help
Caroline

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines