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Missing the 4K and 8K options in S21 Ultra

Community Beginner ,
Jul 04, 2023 Jul 04, 2023

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This is probably a hardware lock however my phone can record 4K 60 FPS and 8K 24 FPS, however my max. export option in Premiere Rush is 1080p 60 FPS. I'm using the latest version.

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correct answers 1 Correct answer

Adobe Employee , Jul 10, 2023 Jul 10, 2023

Hi @n00bn52047374,

Thanks for the note. You should be able to export 4K, but not 8K. For 4K, try a standard frame rate at either 24 or 30fps. See if that works for you. Hope so!

 

Thanks,
Kevin

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correct answers 1 Pinned Reply

Adobe Employee , Jul 10, 2023 Jul 10, 2023

Hi @n00bn52047374,

Thanks for the note. You should be able to export 4K, but not 8K. For 4K, try a standard frame rate at either 24 or 30fps. See if that works for you. Hope so!

 

Thanks,
Kevin

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Adobe Employee ,
Jul 10, 2023 Jul 10, 2023

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Hi @n00bn52047374,

Thanks for the note. You should be able to export 4K, but not 8K. For 4K, try a standard frame rate at either 24 or 30fps. See if that works for you. Hope so!

 

Thanks,
Kevin

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Community Beginner ,
Jul 11, 2023 Jul 11, 2023

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Hi @Kevin-Monahan,

 

I was able to export both 4K 60 FPS and 4K 30 FPS with Premiere Rush this time. I had 4k match framerate and 4k 30 FPS options and both work. 

 

I don't know why I was not able to export in 4k before. Maybe I missed something, mixed up some of the clips with lower resolution ones or something else, but overall the issue no longer exists.

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Adobe Employee ,
Jul 11, 2023 Jul 11, 2023

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Great news. Thanks for reporting back. The community appreciates you!

 

Kevin

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