Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Mobile app crashes

Explorer ,
Aug 16, 2020 Aug 16, 2020

My app keeps crashing on my iPad Pro. What do I need to provide so the issue can be identified?

TOPICS
Crash
162
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 18, 2020 Aug 18, 2020
LATEST

Hi there!

We're sorry about the crash issue. 

  • Are you getting any error codes or messages when it crashes?
  • What type of media files you're working with (codec/ format, frame rate, frame size)?
  • Does it happen with a specific project?

Let us know. Happy to help.

 

Thanks,

Kartika

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines