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Mobile app keeps crashing

New Here ,
Nov 04, 2023 Nov 04, 2023

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I have paid for thr pro version, and I can't get 30 seconds into editing and the app keeps crashing. 

Please Someone help me fix this, it is very annoying. 

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correct answers 1 Pinned Reply

Adobe Employee , Nov 04, 2023 Nov 04, 2023

Hi @Robert33389265pv65,

I read your message. Which mobile device are you using to edit with? Is it 4K or HD footage? Are here effects, titles, or motion graphics templates applied? Let us know.

 

Thanks,
Kevin

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Adobe Employee ,
Nov 04, 2023 Nov 04, 2023

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Hi @Robert33389265pv65,

I read your message. Which mobile device are you using to edit with? Is it 4K or HD footage? Are here effects, titles, or motion graphics templates applied? Let us know.

 

Thanks,
Kevin

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New Here ,
Nov 04, 2023 Nov 04, 2023

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It is a 9th gen iPad. I film with my iPhone, I don't think it is 4k. Unsure. iPhone is a 13 pro max. There's a few templates. As in 10 max. Just lots of little cuts. Other then that, that's about it. 

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