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Most Movie previews don't load in RUSH Desktop Win 10

New Here ,
Jan 27, 2019 Jan 27, 2019

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I'm trying the RUSH demo for Windows 10 for the first time. I had recently downloaded all of my video content from iCloud. My video files are a  mix of .mov and mp4's.

In RUSH when I'm looking at my video folder, only the first 144 videos (12 rows of 12) show a preview. Everything after that is blank. It seems to be a hard limit set in RUSH. When I order the videos by 'date created', ALL of the previews disappear and don't come back. Obviously I'm not paying for RUSH if it doesn't work.

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Mar 06, 2019 Mar 06, 2019

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Hi sawatzky,

Thanks for trying Rush.

Let me check with the product team if there is a limitation with generating previews for more than 144 videos.

Best,

Rameez

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Mar 07, 2019 Mar 07, 2019

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Hi again sawatzky,

I have tested this on my machine and I didn't run into this issue. I imported 172 videos and I can see the previews for all of them. This doesn't sound like a limitation within the app.

Would you mind moving your videos to a different location and importing them again? If you run into the same issue, please post a screenshot here.

Thanks,

Rameez

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