multiple Rush issues on mobile app and Desktop

Report · Dec 07, 2021

HI,

I have multiple issues with Rush suddenly, on phone and PC.
PC:
1. Rush freezes on Startup at "Loading ImprtQuickTime.prm . I already serached the forums and did all the suggested things noted in 2020 by Kartiya, but it still doesn't work. I deinstalled, re-installed, signed in and out, restarted PC, delete preferences, ended all CC AND adobe tasks, but it's still not starting.

2. When I want to open a RUSH project with Premier Pro, it doesn't show the last 2 projects that I did last week. All the ones before but not those from last week. There are just not in the list.

3. On my phone (Xperia 1 II) the 2 projects, and older ones, show up.
3a. I cannot rename the 2nd one, that was just named sequence. It just says "Project rename failed".
3b. I can open this project, but very few of my video sequences load, meaning, most of the video has

black/empty edits.
I also tried older videos, and I can click and open them in the timeline, but the media doesn't

load at all. I did wait 15 min now. SYNC is on.

Please help.

Kind Regards,

Diana

Report · Dec 11, 2021

I have the same problems, plus that The quality when I export it is terrible... The music cracks...