My macbook pro crash after I run Premiere Rush

[Matteo5E0A]

Hey there, I have a problem related to Premiere Rush. Actually yesterday I was using it for my first time. The program run but super slow (Premiere Pro run perfectly) and once I wanted to export the file, my MacBook pro crashed and turned automatically off. Since that, every time I run Premier Rush, my laptop crash continuously. How can I manage this situation? Thank you in advance.

[Kartika Rawat]

Hi Matte!

We're sorry about the trouble. Would you mind sharing more information?

• What are your system specs (OS, CPU, RAM, GPU)?
• Have you tried resetting the preferences?
• What type of media files are you editing (codec/ format, frame rate, frame size)?

Looking forward to your response.

Thanks,

Kartika

[Matteo5E0A]

Dear Kartika,

Good morning, thanks to the Adobe customer service I solved the problem. I deleted the app data and obviously the app too. After that I restarted my Mac and then I installed Adobe premiere rush again. Now it works properly.

Thank you for your time.

I hope this message will help future customers to solve similar problems. 

Have a nice day

MB