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My macbook pro crash after I run Premiere Rush

New Here ,
Feb 26, 2021 Feb 26, 2021

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Hey there, I have a problem related to Premiere Rush. Actually yesterday I was using it for my first time. The program run but super slow (Premiere Pro run perfectly) and once I wanted to export the file, my MacBook pro crashed and turned automatically off. Since that, every time I run Premier Rush, my laptop crash continuously. How can I manage this situation? Thank you in advance.

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Adobe Employee ,
Mar 04, 2021 Mar 04, 2021

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Hi Matte!

We're sorry about the trouble. Would you mind sharing more information?

  • What are your system specs (OS, CPU, RAM, GPU)?
  • Have you tried resetting the preferences?
  • What type of media files are you editing (codec/ format, frame rate, frame size)?

 

Looking forward to your response.

Thanks,

Kartika

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New Here ,
Mar 04, 2021 Mar 04, 2021

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Dear Kartika,

Good morning, thanks to the Adobe customer service I solved the problem. I deleted the app data and obviously the app too. After that I restarted my Mac and then I installed Adobe premiere rush again. Now it works properly.

 

Thank you for your time.

 

I hope this message will help future customers to solve similar problems. 

Have a nice day

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