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My premier rush keeps loading, will I loose my project?

New Here ,
Mar 10, 2024 Mar 10, 2024

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I've been working on a video for many hours and all of a sudden it just started loading. For the past 15 minutes I have been staring at a blue loadibg circle. I am terrified I'm going to loose my video! It's due tomorrow! Im worried closing the app will delete my video. I honestly just don't know what to do, or even why it happens. How can I get it to work again?

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Crash , Freeze or hang

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correct answers 1 Pinned Reply

Adobe Employee , Mar 11, 2024 Mar 11, 2024

Hi @Meredith35989983u5ik,

I read your note. Sorry to hear that you are having trouble exporting the video. Did it finally complete the export? Please let us know so we can help.

 

Thanks,
Kevinj

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Adobe Employee ,
Mar 11, 2024 Mar 11, 2024

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Hi @Meredith35989983u5ik,

I read your note. Sorry to hear that you are having trouble exporting the video. Did it finally complete the export? Please let us know so we can help.

 

Thanks,
Kevinj

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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