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My Premiere Rush project won't open.

New Here ,
Oct 31, 2021 Oct 31, 2021

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I have spent 3 days editing a project and after the sound stopped playing, someone suggested I re-open Rush while resetting the preferences. I did, and then all of my projects disapeeared. I managed to get my projects back on the screen, however, the most recent one will not open.

 

I cleared cache, signed out and back in, re-installed, and on my mobile device it says "Error: Open production failed." Can someone please help?! It's not saved anywhere else.

TOPICS
Crash , Desktop version , Error or problem , Freeze or hang

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Adobe Employee ,
Nov 08, 2021 Nov 08, 2021

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Hi Christine5E84!

Sorry about the trouble. Which mobile device do you have? Could you share logs? Go to preferences > Share logs

 

Let us know.

Thanks,

Kartika

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