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No audio playback, export missing audio

New Here ,
Oct 23, 2019 Oct 23, 2019

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Hello. I have some issues with my audio. I keep having my audio playback stop working and it only happens to certain clips (which is not muted, layer not muted). And when I export my video some audio is missing as well (again audio not muted, layer not muted). Help please? I'm using rush on an iPad

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Adobe Employee ,
Oct 28, 2019 Oct 28, 2019

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Hello!

 

Sorry for the trouble. Can you share the following details 

 

  1. What iPad and iOS version?
  2. What version of Rush is installed?
  3. What type of clips are muted in your project? Are they all the same type? Did they come from the same device/camera?
  4. Would you be able to send a screen recording of your device showing the problem? Here’s how to record your screen if you haven’t done so already

https://support.apple.com/en-us/HT207935

 

Thank you! I hope we can get this resolved soon.

 

Peter

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