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No Connection Error

New Here ,
Feb 15, 2024 Feb 15, 2024

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I'm getting a No Connection error on the Rush app. 

The app and phone are both updated, there is a strong connection, I've tried several different WiFi connections, running on data and offloading app but I can't get the app ti connect. 

 

 

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Error or problem , Mobile version

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Adobe Employee ,
Feb 16, 2024 Feb 16, 2024

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Hi @Monika22486712tyco,

Which device are you using? Is it supported in system requirements? Let us know.

 

Thanks,
Kevin

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New Here ,
Feb 16, 2024 Feb 16, 2024

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Oh yeah forgot to add that…

I’m using a iPhone 14 Pro Max. It had been working up until recently. And
on my older the iPhone 11 it isn’t having that issue. Nothing has changed
with my recent phone.

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Adobe Employee ,
Feb 17, 2024 Feb 17, 2024

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Hi @Monika22486712tyco,

Thanks for the info. I think your issue might be related to sync being retired on Feb. 1. Can you work normally if the wifi connection on your phone is turned off and "Use Cellular for Sync is shut off? I hope that idea helps.

 

Thanks,
Kevin

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