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No visual when exporting

New Here ,
Jan 18, 2022 Jan 18, 2022

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I am trying to export a quick video that someone recorded on their phone. We added audio and a text layover, but when we go to export, the visual from the video is gone. The audio and text layover are still there, but no video. Just a black screen. Has anyone else had this problem? Any suggestions?

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Desktop version , Error or problem , Export , How to

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Adobe Employee ,
Jan 24, 2022 Jan 24, 2022

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Hi Emnorgreen!

That's weird. Can you let us know the mobile device is used to capture footage? Which device do you have for using Premiere Rush?

 

 

Let us know.

Thanks,

Kartika

 

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