No visual when exporting

[Emnorgreen]

I am trying to export a quick video that someone recorded on their phone. We added audio and a text layover, but when we go to export, the visual from the video is gone. The audio and text layover are still there, but no video. Just a black screen. Has anyone else had this problem? Any suggestions?

[Kartika Rawat]

Hi Emnorgreen!

That's weird. Can you let us know the mobile device is used to capture footage? Which device do you have for using Premiere Rush?

Let us know.

Thanks,

Kartika