Not allowing Premium Account use

[default2ec8wdhwd5ce]

I had to re install Premium Rush onto by Laptop due to a virus. Now when I try and use Rush it is not picking up that I am a Premium account?  I cannot use the Premium applications. My account is paid and up to date. I use Windows 10 and it has never been a problem before. 
please can someone help. 

[anissa_thompson · Accepted solution]

On the very rare occasions when this happens, I find that signing out of ALL Adobe accounts on ALL of my devices, and then restarting those devices and signing back in seems to do the trick...

[default2ec8wdhwd5ce]

Thank you, I will give this a try  

[default2ec8wdhwd5ce]

That did the trick, thank you so much!

[Kevin-Monahan · Accepted solution]

Which plan did you purchase, @default2ec8wdhwd5ce? Let us know.

Thanks,

Kevin

[default2ec8wdhwd5ce]

Hi Kevin, 

I purchased Adobe Premiere Rush  

[Eugene31327968zmir]

I do have the same problem..!!!

[Kevin-Monahan]

Hi @Eugene31327968zmir,

Which subscription do you have? Is it a Rush Premium subscription, Adobe Express, Creative Cloud All Apps, or the Photo Bundle? Let us know.

Thanks,
Kevin

[dennis_1268]

Me also I cannot use the premium application.. I avail 1 yr ..please help m.. 

[Kevin-Monahan]

Hi Dennis,

What kind of subscription do you have?

Thanks,
Kevin

[dennis_1268]

 

 

[dennis_1268]

I alreardy paid for 1 year but I cannot use it..please help me.thanks

[Kevin-Monahan]

That's an odd one, @dennis_1268. It says that you have the subscription but then asks you to subscribe. Weird. Please contact our agents here and let us know what they say.

Thanks,

Kevin