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Not allowing Premium Account use

Community Beginner ,
Jun 22, 2023 Jun 22, 2023

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I had to re install Premium Rush onto by Laptop due to a virus. Now when I try and use Rush it is not picking up that I am a Premium account?  I cannot use the Premium applications. My account is paid and up to date. I use Windows 10 and it has never been a problem before. 
please can someone help. 

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correct answers 2 Correct answers

Community Expert , Jun 23, 2023 Jun 23, 2023

On the very rare occasions when this happens, I find that signing out of ALL Adobe accounts on ALL of my devices, and then restarting those devices and signing back in seems to do the trick...

 

 

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Adobe Employee , Jun 23, 2023 Jun 23, 2023

Which plan did you purchase, @default2ec8wdhwd5ce? Let us know.

 

Thanks,

Kevin

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Community Expert ,
Jun 23, 2023 Jun 23, 2023

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On the very rare occasions when this happens, I find that signing out of ALL Adobe accounts on ALL of my devices, and then restarting those devices and signing back in seems to do the trick...

 

 

Hope this helps!
Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!
Anissa • @anissat

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Community Beginner ,
Jun 25, 2023 Jun 25, 2023

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Thank you, I will give this a try  

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Community Beginner ,
Jun 25, 2023 Jun 25, 2023

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That did the trick, thank you so much!

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Adobe Employee ,
Jun 23, 2023 Jun 23, 2023

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Which plan did you purchase, @default2ec8wdhwd5ce? Let us know.

 

Thanks,

Kevin

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Community Beginner ,
Jun 25, 2023 Jun 25, 2023

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Hi Kevin, 

I purchased Adobe Premiere Rush  

 

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Community Beginner ,
Jul 28, 2023 Jul 28, 2023

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I do have the same problem..!!!

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Adobe Employee ,
Jul 28, 2023 Jul 28, 2023

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Hi @Eugene31327968zmir,

Which subscription do you have? Is it a Rush Premium subscription, Adobe Express, Creative Cloud All Apps, or the Photo Bundle? Let us know.

 

Thanks,
Kevin

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